What do you know about our company?
You provide highly trusted and reliable recruitment services to businesses of several industries. Your head office is located in Salt Lake City with five branch offices operating across three states of the USA. You have been awarded the number 1 rank in the recruitment services providing companies by the Utah State County for the last two consecutive years.
What interested you in obtaining a job with our company?
I have been following the success of your company for many years. I believe that It would provide me ample opportunity to make the most of my skills while maximizing the efficiency of your reception area.
Describe your job background and future goals in thirty seconds.
I worked as a receptionist for two years. Through my hands-on experience, I learned and developed numerous secretarial, customer service and front desk skills. After serving in the role of receptionist for some more years, I would like to get a job of more responsibility such as a supervisor or office manager.
What makes a receptionist’s work meaningful?
A receptionist’s work is probably the most fulfilling in any company. Providing excellence in customer services and presenting a positive face of the company on a front desk makes a receptionist’s work meaningful.
How do you describe yourself?
I am a thorough professional. While I know that it is important to be friendly in my job, I also know my limitations, and I ensure that I would adhere to them.
How would your co-workers describe you?
I am confident that I would be considered as a patient, friendly and hardworking individual among my coworkers. In fact, these are my inborn personality traits rather than a part of my job.
What is your greatest strength?
I am easily reachable. This means that I do not put customers or visitors off. I know how to control their moods. Also, I am a great problem solver and can handle even the worst of irate customers.
What is your greatest weakness?
I am not particularly skilled at conducting group presentations, but I am improving this skill with the passage of time.
(A group presentation task is not directly related to a receptionist’s job. It is just an honest weakness which is not essential for success for receptionist’s job.)
Have you had experience of maintaining visitor log?
Yes. This included manual register log as well as the automated thumb scanner’s log maintenance and verification.
What basic office equipment can you operate and use?
Printers, scanners, PC, thumb scanners, photocopiers, graph plotters, shredders, telephones, cash counters, and rings.
Why do you think we require excellent customer service ability from you?
As I will be the first point of contact between your company and the stakeholders, clients and customers. My customer service ability will set the first impression of your company. With my brilliant customer care expertise, I will be able to maintain strong professional relationships with the clients/customers to increase recurring business and maximize client base.
Did you manage to add value to your role as a receptionist in your previous position? How did you do it?
I did. I worked with the belief that one should perform outside his or her job description at times. I have proved to be instrumental in three marketing campaigns of the company by providing excellence in support services.
Tell us about your technological skills.
I can manage popular databases and have the capacity to learn reception and CRM software quickly. I can also perform light bookkeeping tasks using spreadsheets and Quickbooks.
Are you proficient in QuickBooks?
I am well trained in using QuickBooks. I have hands-on experience in processing payrolls using it.
You will be required to type numerous documents created by the employees. Whats about your typing skills?
I possess ten-key typing ability, and my typing speed is approximately 60 words per minute with accuracy.
Do you enjoy interacting with the public?
I enjoy it immensely as I get to know new people of different backgrounds on a daily basis. Assisting them gives me great joy and makes my job fulfilling.
How would you coordinate meetings?
• By maintaining an appointment calendar and using Outlook or the company specific portal for managing correspondence
• Calling the respective personnel for the meetings/appointments confirmation and reminding the management of them
• Organizing the meeting/conference halls while making sure everything required is functional for example the projector
• Communicating and adjusting any particulars about the meetings (e.g., time/date) with the consultation of the management will be another integral part of meeting coordination
How much weight can you regularly lift and carry?
How would you maintain manual attendance records in times of non-serviceability of the automated system?
By getting a print out of the employee list and marking their presence with time and date as soon as they arrive or by taking their signatures on it for verification and recording daily attendance on an excel sheet
Can you operate multiple line telephone exchange?
Yes! I can manage multi-switch PABX.
How can you handle irate visitors or customers? Give us an example where you managed to control one successfully.
I believe that arguing with an irate customer is fruitless. I listen to them and try to work out a resolution. There was a particularly angry customer who demanded to see the manager of the company that I was working for. He barged in, banged his fist on my desk and yelled the place down. I asked him calmly if I could assist him and he said no. I requested him to sit down and lower his voice so I can understand his concern correctly. He explained his predicament calmly, I took appropriate steps to resolve it, and he went back calmly.
How long would you expect to work for us if you are hired?
I am sure I would be here for a long time.