The first face you are likely to encounter when taking a trip to the Queen’s Medical Centre is the receptionist.
Samantha Felstead, 39, of Stapleford, has been working at the QMC for 20 years so she is already a familiar face but most people will know her from her six-year stint on the front desk.
She said she enjoyed working on the reception as she was able to meet new people.
She said: “It is hard to explain a typical day, every one is so different. Our main job is to greet people when they arrive, when a person comes into the main entrance we are the first people they see.
“We are on hand to help and point people in the right direction. I suppose you could say we know the hospital better than anyone else.
“Meeting different people is my favourite part of the job and we have volunteers at reception who can guide people to where they need to be as well. It is a big place and can feel like a maze to some people so we are here to help.
“I can spot a person who is confused a mile off. You can see the confused look on their face so we try and help as best as we can.”
Ms Felstead, who started her career at the hospital as a nurse, said the hardest part of her job was having to help people who had recently lost family members in the hospital.
She said: “It is difficult when people come to us and they have recently lost a relative here. They quite often have to ask directions to the mortuary and we are the first face in the hospital they see.
“It is hard when you see people so devastated and you cant really help in anyway.”
The reception team at QMC are a team of five people who work in shifts every week day from 8am to 7pm and 1pm to 5pm on weekends.
The team are also supported by volunteers who are able to leave the front desk and give people directions to where they need to go.
She added: “The hospital has changed so much in the last 20 years. It can be really overwhelming.
“It has been amazing to see the changes and work together with other members of staff. I wouldn’t want to be doing anything else.
“Although it can be quite cold sitting near the doors all day!”