If you’re looking to further your hospitality career by training as a receptionist, it’s a good idea to put a little thought into the exact role you see yourself working in the future.
While both the roles of a corporate receptionist and hotel receptionist require excellent attention to detail and a desire to work in a customer-facing role, the nature of the work can be quite different.
Before you select your training course at Reception Academy, take a minute to familiarise yourself with the hotel receptionist and corporate receptionist roles, so that you can make the best choice to set yourself on the road to success.
Corporate Receptionist explained
From trendy publishing houses to global banks, corporate receptionists can find themselves working for a wide range of businesses, both large and small. However, the nature of the business remains much the same. You could expect to sharpen your skills to perfection on work that won’t change too much on a day-to-day basis; so if you feel most comfortable when you know what each day will bring, a corporate receptionist role could be the one for you.
Due to the types of business, you would be working for, corporate receptionists can expect regular working hours – usually Monday to Friday, 9am-5pm – with a steady workload that comes with fairly low levels of stress. Corporate receptionists use a VMS (Visitor Management System), and it is a mainly seated role, ideal if you prefer not to be standing. It’s likely your role will provide access to a host of employee benefits, such as healthcare, a gym membership, and a private pension pot.
This kind of work would be suitable for someone with an excellent level of English and a preference for working independently – it’s likely team members will work behind the reception desk without much supervision. Top corporate receptionists ensure the Front-of-House service runs like a well-oiled machine with likely duties including tasks such as operating a switchboard in a warm, confident manner; meeting and greeting clients; booking meeting rooms; liaising with PAs; organizing catering services.
As a corporate receptionist, you could expect to earn between £23,000 and £26,000 per year.
Hotel Receptionist explained
Whether you see yourself working for a glamorous, international chain or a quirky boutique hotel, the life of a hotel receptionist promises never a dull moment. While the working hours vary and may include weekends and evening shifts, there’s a whole host of career opportunities out there – you’ll be well-equipped to work worldwide.
This is a role that’s best suited for those who thrive on variety, love to stay busy and prefer to work with a team and supervisor. It’s quite likely you’ll be on your feet for most of the day, but along with this comes an interesting variety of work and a dynamic environment. You might perform duties such as checking guests in and out, handling reservations, dealing with payments and ensuring every guest receives a VIP welcome. Hotel receptionists use a PMS (Property Management System).
The role of hotel receptionist could be a great choice for someone with a basic level of English as well as someone that can speak multiple languages – you could be welcoming guests from all over the world.
The salary of a hotel receptionist is usually between £15,000 and £21,000 per year and you could enjoy a few employee perks such as cheaper travel, free meals on duty, a uniform and discounts.
Whether you feel your skills and preferences are a better match with a corporate receptionist or hotel receptionist role, start your career off in the best possible way – with a training course at Reception Academy. Our Corporate course will teach you how to use a VMS, while our Reception Course teaches Opera PMS.